- Centre of Excellence
- Solution Manager
Jupiter2000 is certified by SAP as a Partner Centre of Expertise (PCoE). This stringent certification covering our processes, systems and people provides the quality stamp of approval. Jupiter2000 provides business and application expertise to support an organizations global or domestic SAP implementation, by designing new processes, optimizing current ones, managing complex implementation projects, providing user support and training, and keeping the complex SAP system landscape up and running 24/7. In addition, the COE helps optimize the use of all SAP products implemented in a cost-effective manner that contributes to the overall Company's success.
The PCoE covers a channel partner's entire support center including support staff, support process & infrastructure; it also ensures that the minimum set of SAP support standard tools, solutions, related skills quality & requirements for the delivery of maintenance are met by partners.
SAP PCoE certificate is valid for 2 years and will only be renewed if the organization is continuously meeting and upholding the requirements of the certification.
The SAP Solution Manager is a centralized robust application management and administration solution used to implement, support, operate and monitor your SAP enterprise solutions, SAP Solution Manager is a platform providing integrated content, tools, methodologies and access to SAP systems.
The Solution Manager toolset addresses your entire IT environment,
– Technical and business aspects of the solutions
– Supporting SAP and non-SAP software
– Covering current and forthcoming SAP solutions.
SAP Solution Manager features and functions include:
- Implementation and Upgrades
- Change control management
- IT and application support
- Root cause analysis
- Solution monitoring
- Service-level management and reporting
- Service processing
ITIL is a set of IT Service Management practices that focuses on aligning IT services with the needs of business.
Every organization delivers a service or product. For every service or product, the ITIL framework helps manage delivery, industrialization, support, and consumerization from inception to retirement. The five stages of the ITIL framework include:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Each stage in this service lifecycle supports all the other stages.
ITIL does not tell any particular organization all the capabilities that it needs. But for any IT organization making roadmap decisions it gives practical guidance on strategy and services.